Track Your Order
Track Your Order
We know you're excited to receive your new camera! Here's everything you need to know about tracking your Camera Avenue order.
How to Track Your Order
Step 1: Check Your Email
Once your order ships, you'll receive a Shipment Confirmation Email from Camera Avenue containing:
- ✓ Your order number
- ✓ FedEx tracking number
- ✓ Direct tracking link
- ✓ Estimated delivery date
- ✓ List of items shipped
Tip: Check your spam/junk folder if you don't see the email within 24 hours of your order being placed.
Step 2: Track with FedEx
You can track your package using any of these methods:
Option 1: Click the Tracking Link
Simply click the tracking link in your shipment confirmation email - it will take you directly to FedEx tracking.
Option 2: Visit FedEx Website
- Go to www.fedex.com/tracking
- Enter your tracking number
- Click "Track"
Option 3: FedEx Mobile App
Download the FedEx mobile app (iOS/Android) and enter your tracking number for real-time updates on your phone.
Step 3: Track in Your Account
You can also track your order through your Camera Avenue account:
- Log in to your account at cameraavenue.com/account
- Go to "Order History"
- Click on your order
- View tracking information and status
Understanding Tracking Status
Common Tracking Statuses
"Label Created" / "Shipment Information Sent to FedEx"
Your shipping label has been created and we're preparing your package. It hasn't been picked up by FedEx yet.
"Picked Up" / "In Transit"
FedEx has your package and it's on its way to you! This is the most common status you'll see.
"In Transit - On Time"
Your package is moving through the FedEx network and is expected to arrive on schedule.
"At FedEx Facility"
Your package has arrived at a FedEx sorting facility and is being processed for the next leg of its journey.
"Out for Delivery"
Great news! Your package is on the delivery truck and will arrive today.
"Delivered"
Your package has been delivered! Check the tracking details for delivery location and signature information.
"Clearance in Progress" (International Orders)
Your package is going through customs clearance. This is normal for international shipments and can take 1-3 business days.
"Delivery Exception"
There's a delay or issue with delivery. Check the tracking details for more information or contact FedEx.
Delivery Timeline
Processing Time
0-1 business day - We process and ship orders very quickly! Most orders ship within 24 hours.
Transit Time by Country
| Destination | Estimated Delivery |
|---|---|
| 🇺🇸 United States | 5-8 business days |
| 🇨🇦 Canada | 6-9 business days |
| 🇬🇧 United Kingdom | 5-8 business days |
| 🇫🇷 France | 6-9 business days |
| 🇩🇪 Germany | 6-9 business days |
| 🇦🇺 Australia | 7-10 business days |
Note: These are estimates. Actual delivery times may vary due to customs, weather, or other factors beyond our control.
International Orders & Customs
Customs Clearance
If you're ordering internationally, your package must clear customs in your country. This process:
- Usually takes 1-3 business days
- May require additional documentation
- Can occasionally take longer during busy periods
- Is handled by your country's customs authority
Customs Duties & Taxes
Important: You may be required to pay customs duties, import taxes, or VAT when your package arrives. These fees:
- ❌ Are NOT included in your order total
- ✓ Are determined by your country's customs regulations
- ✓ Must be paid to receive your package
- ✓ Vary by country and product value
Contact your local customs office for information about potential charges.
Delivery Requirements
Signature Required
Due to the high value of camera equipment, a signature is required for delivery. This means:
- Someone must be present to sign for the package
- FedEx will not leave the package unattended
- If no one is available, FedEx will leave a delivery notice
- You can arrange to pick up from a FedEx location
Delivery Attempts
If FedEx cannot deliver your package:
- They'll leave a door tag with instructions
- They'll attempt delivery again (usually 3 attempts total)
- You can schedule a redelivery online
- You can pick up at a FedEx location
Common Tracking Questions
Q: My tracking hasn't updated in several days. What's wrong?
A: This can happen for a few reasons:
- Package is in transit between facilities (updates may be delayed)
- Package is going through customs (international orders)
- Weekend or holiday (no scanning during these times)
- Temporary FedEx system delay
If tracking hasn't updated for more than 5 business days, contact FedEx or us for assistance.
Q: When will I receive my tracking number?
A: You'll receive your tracking number within 24 hours of placing your order, once we process and ship it. Remember, we process orders within 0-1 business day.
Q: My tracking says "Delivered" but I didn't receive my package!
A: First, check:
- All entrances to your home/building
- With neighbors
- Building reception or mailroom
- Garage or side doors
If you still can't find it, contact FedEx immediately at 1-800-463-3339 (or your local FedEx number) and then email us at aradhevx@gmail.com within 48 hours.
Q: Can I change my delivery address after ordering?
A: Once shipped, you may be able to redirect your package through FedEx Delivery Manager. Contact FedEx directly or email us at aradhevx@gmail.com as soon as possible.
Q: My package shows "Delivery Exception." What does this mean?
A: A delivery exception means there's a temporary delay or issue, such as:
- Weather delays
- Incorrect address
- Customs hold
- Holiday closures
- Recipient not available
Check your tracking details for specific information or contact FedEx.
Problems with Your Delivery?
Package Delayed
If your package is significantly delayed beyond the estimated delivery date:
- Check FedEx tracking for updates
- Contact FedEx customer service: FedEx Support
- Email us at aradhevx@gmail.com with your order number
Package Damaged
If your package arrives damaged:
- Do NOT discard the packaging
- Take photos of the damage (box and contents)
- Contact FedEx immediately to file a claim
- Email us at aradhevx@gmail.com with photos and order number
Package Lost
If FedEx confirms your package is lost:
- Contact us immediately at aradhevx@gmail.com
- Provide your order number and tracking number
- We'll work with FedEx to file a claim
- We'll arrange a replacement or refund
Haven't Received Tracking Information?
If you haven't received your tracking number within 24 hours of ordering:
- Check your spam/junk email folder
- Log in to your Camera Avenue account to view order status
- Contact us at aradhevx@gmail.com with your order number
FedEx Contact Information
FedEx Customer Service:
- 🌐 Website: www.fedex.com
- 📱 Track: www.fedex.com/tracking
- 📞 US/Canada: 1-800-463-3339
- 📞 UK: 03456 07 08 09
- 📞 Australia: 13 26 10
- 📞 France: 0825 886 887
- 📞 Germany: 0800 123 0800
Need Help?
If you have questions about your order or tracking:
Email: aradhevx@gmail.com
Phone: +917085972393
Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST
Please have your order number ready when contacting us!
Order Number Format: #1001, #1002, etc.
FedEx Tracking Format: 12-digit number (e.g., 123456789012)
Last updated: January 24, 2026