Frequently Asked Questions (FAQ)
Frequently Asked Questions
Welcome to Camera Avenue's FAQ page. Here you'll find answers to the most common questions about our products, shipping, returns, and more. If you can't find what you're looking for, please contact us directly.
General Questions
Q: Are all your cameras brand new and authentic?
A: Yes, absolutely! All cameras sold at Camera Avenue are 100% authentic, brand new, and factory-sealed. Every product comes with valid manufacturer GTINs (barcodes), full warranty, and all original accessories. We never sell refurbished, used, or counterfeit products.
Q: Do your cameras come with a warranty?
A: Yes, all cameras come with the full manufacturer's warranty. The warranty period varies by brand and model (typically 1-2 years). Warranty cards and documentation are included in the original packaging.
Q: Which brands do you carry?
A: We carry premium digital cameras from leading brands including Canon, Nikon, Sony, Leica, Panasonic, Fujifilm, Olympus, Pentax, Samsung, and Kodak. Our selection includes mirrorless cameras, DSLRs, compact cameras, bridge cameras, and professional cinema cameras.
Ordering & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and other secure payment methods through our payment gateway. All transactions are encrypted and secure.
Q: Is it safe to order from your website?
A: Yes, your security is our priority. Our website uses SSL encryption to protect your personal and payment information. We never store your credit card details on our servers.
Q: Can I cancel or modify my order?
A: Orders can be cancelled or modified within 24 hours of placement, before they are processed for shipping. Please contact us immediately at aradhevx@gmail.com or +917085972393 if you need to make changes.
Shipping & Delivery
Q: Which countries do you ship to?
A: We currently ship to six countries: Australia (AU), Canada (CA), France (FR), Germany (DE), United Kingdom (GB), and United States (US).
Q: How long does shipping take?
A:
- Processing Time: 0-1 business days
- Transit Time: 3-10 business days (depending on destination)
- Total Delivery: Approximately 3-11 business days from order placement
Please note that delivery times are estimates and may vary due to customs clearance or carrier delays.
Q: Which shipping carrier do you use?
A: We ship all orders via FedEx, a trusted international courier service. You'll receive a tracking number once your order ships.
Q: How can I track my order?
A: Once your order ships, you'll receive a shipment confirmation email with your FedEx tracking number. You can track your package at www.fedex.com or through the tracking link in your email.
Q: Do I have to pay customs duties or import taxes?
A: For international orders, customs duties, import taxes, and fees may apply depending on your country's regulations. These charges are the responsibility of the recipient and are not included in our product prices or shipping costs. Please check with your local customs office for more information.
Q: What if my package is lost or damaged during shipping?
A: If your order is damaged during shipping, please contact FedEx immediately to file a claim. For lost packages, please contact us at aradhevx@gmail.com and we'll assist you in resolving the issue with the carrier.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy. You have 30 days after receiving your item to request a return. Items must be in the same condition as received - unworn, unused, with tags, and in original packaging. You'll also need the receipt or proof of purchase.
Q: How do I start a return?
A: To start a return, contact us at aradhevx@gmail.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Q: How long does it take to receive my refund?
A: Once we receive and inspect your return, we'll notify you if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.
Q: Can I exchange a product?
A: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Q: What items cannot be returned?
A: We cannot accept returns on sale items or gift cards. Custom or special orders may also be non-returnable.
Product Information
Q: Are the product photos accurate?
A: Yes, we use authentic product images. However, colors may appear slightly different on your screen due to monitor settings and display variations.
Q: Do cameras come with lenses?
A: This varies by product. Some cameras are sold as "body only" (no lens included), while others come with kit lenses. Please check the product description carefully - it clearly states what's included with each camera.
Q: What's included in the box?
A: Each product listing includes a "What's Included" section that details all items in the box. Typically, this includes the camera body, battery, charger, cables, straps, lens caps, and user manual - all original manufacturer accessories.
Q: Do you offer technical support for cameras?
A: For technical support and product-specific questions, we recommend contacting the manufacturer directly. They have specialized teams to help with camera settings, features, and troubleshooting. We're happy to help with order-related questions.
Contact & Support
Q: How can I contact customer service?
A: You can reach us via:
- Email: aradhevx@gmail.com
- Phone: +917085972393
- Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST
We typically respond to emails within 24 hours during business days.
Q: Do you have a physical store?
A: We are primarily an online store. Our business address is: 21 Nikol Gam Road Thakkarbapanagar, block no 12, Ahmedabad, Gujarat 382350, India.
Still Have Questions?
If you couldn't find the answer you were looking for, please don't hesitate to contact us. Our team is here to help!
Email: aradhevx@gmail.com
Phone: +917085972393
Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST